摘要：Background: Organizations’ and businesses’ ways of operation have drastically changed during the Covid-19 pandemic. The whole world’s way of working shifted in which the physical workspaces have been replaced with virtual ones in the comfort of the home which led to the introduction and innovation of techniques that makes work and collaborative works and systems run easier. These innovations and systems which utilize technology were introduced to drive operational excellence in order to create an environment that ensures stakeholders’ satisfaction, which is a vital part of Project management. Operational Excellence considers different aspects of project management which include; leadership, cooperation, continuous improvement to meet client’s expectations, and a broader vision. The system of operational excellence optimizes production processes, high potency, and client and market orientation. Operational Excellence is considered an important part of the success of a business as it outlines the systematic management to realize outstanding performance. Collaboration solutions and work environments have become a crucial part in order to maximize the use and innovation of techniques that protects communities, employees, and clients. Each of the new techniques had challenges since this was not like any other kind of pandemic and new risks were emerging all the time. Purpose: The study investigates the applicability of collaborative environments and how organizations establish their regulatory policies to ensure effective adoption of the tool and generate operational excellence and stakeholder satisfaction. Methods: The study methodology that has been used for this research is a qualitative and quantitative analysis, surveys, and interviews. Results: Participants saw a clear value in collaborative environments and systems that drive operational excellence. However, others had a different opinion on why many organizations fail to introduce a collaborative environment within their internal and external processes. Conclusion: Collaborative solutions in regard to stakeholder management and operational excellence oppose a unique challenge in the matter of integrating them during the pandemic even though they generate great opportunities. An organization should invest in a collaborative environment and operational excellence while developing a robust and reliable system that can uphold its processes which will result in operations that are run more smoothly, increased productivity, and reaching the organizations’ objectives.
