期刊名称：Communications of the Association for Information Systems
印刷版ISSN：1529-3181
出版年度：2022
卷号：51
页码：1-45
DOI：10.17705/1CAIS.05104
语种：English
出版社：Association for Information Systems
摘要：The growing complexity of systems, the increasing intensity of their use, and the greater prominence of technology in supporting organizational activities has meant that information systems (IS) professionals in organizations have to go beyond offering routine task-related support when working with their non-IS colleagues. For organizations to see IS professionals as effective, they have to carry out empathic behaviors such as sharing their IT knowledge with their non-IS colleagues and taking the initiative to minimize inconveniences during IS projects. Drawing from the organizational citizenship behavior concept, we develop a multilevel research model to examine how behaviors that IS professionals perform influence IS departments’ effectiveness. Using data from more than 1,000 respondents working in the global finance industry, we conducted both cross-level and unit-level analyses and found results that support our arguments. Our results deepen the extent to which we understand the role that IS professionals play in supporting post-adoption IS use and digitally empowering business units while also performing their traditional roles.
关键词：IS-specific Behaviors;Organizational Citizenship Behavior;IS Unit Effectiveness;Multilevel Analysis
