摘要：In recent years, Home Health Care (HHC) has gained popularity in different countries around the world (e.g. France, US, Germany, etc.). The HHC consists in providing medical services to patients at home. During the HHC service, caregivers’ planning may be disrupted by some unexpected events (e.g. urgent request, caregiver absence, traffic congestion, etc.), which makes HHC activities infeasible. This paper addresses the daily HHC routing and scheduling problem by considering unpredicted events. To solve this problem, we propose a Case-Based Reasoning (CBR) methodology. Our purpose is to create the HHC case base which contains the knowledge about the perturbation.
关键词：Home health care;routing;scheduling problem;unexpected events;Case-Based Reasoning
