摘要：Managers are required to make fast, reliable, and fact-based decisions to encompass thedynamicity of modern business environments. Data visualization and reporting are thus crucialactivities to ensure a systematic organizational intelligence especially for technological companiesoperating in a fast-moving context. As such, this paper presents case-study research for the definitionof a business intelligence model and related Key Performance Indicators (KPIs) to support risk-relateddecision making. The study firstly comprises a literature review on approaches for governancemanagement, which confirm a disconnection between theory and practice. It then progresses tomapping the main business areas and suggesting exemplary KPIs to fill this gap. Finally, it documentsthe design and usage of a BI dashboard, as emerged via a validation with four managers. This earlyapplication shows the advantages of BI for both business operators and governance managers.
关键词：enterprise data management;business intelligence;data-driven decision making;gover-nance management
