摘要：Serial focus group data shed light on the experiences of senior volunteers and nonprofit agency professional staff with the aim of maximizing the volunteer experience and contribution. Data were analyzed using a serial focus group approach to suggest pathways towards increasing mutual benefits. Themes from both volunteers and non-profit professionals included the need for better utilization of volunteers, the importance of communication and the advantage of defining roles at the beginning of the volunteer experience. Data from the groups also highlighted the need for planning on the part of the nonprofit staff and flexibility from the volunteers. Discussion and implications follow the report on the data .
关键词：support work groups;focus groups;group research;civic engagement;civic service;nonprofit;older adults;volunteerism;retirees;group work;groupwork
