期刊名称：iSys - Revista Brasileira de Sistemas de Informação
印刷版ISSN：1984-2902
出版年度：2015
卷号：8
期号：1
页码：42-64
语种：English
出版社：iSys - Revista Brasileira de Sistemas de Informação
摘要：Business Process Management involves theoretical and operational elements from areas such as Production Engineering, Management and Informatics. In previous studies, we identified critical success factors of BPM initiatives in Brazilian Public Organizations through two multiple case studies. In this work, we intend to investigate how to manage these factors. To achieve this goal, we conducted two focus groups. Five professionals group with experience (specialists) in BPM initiatives in the public sector attended the first focus. The second was performed in a public organization that is conducting a three-year old BPM initiative. It was evidenced that many strategies suggested by specialists are being applied by the public organization investigated in the second focus group. In addition, other strategies were cited to manage the FCS. The main contribution of this study is to investigate from a practical perspective the critical success factors for BPM initiatives in public organizations.
关键词：Information Systems; Business Process Management
