摘要：Abstract The main problems that arise in adopting most enterprise resources planning (ERP) strategies come from organizational, rather than technical, issues, for example, social and cultural barriers, and user resistance. This paper analyzes the impact of cultural factors on user attitudes toward {ERP} use in public hospitals and identifying influencing factors. The theoretical grounding for this research is the Technology Acceptance Model (TAM). The proposed model has six constructs (“resistance to be controlled”, “resistance to change”, “perceived risks”, “perceived usefulness”, “perceived ease of use”, and “attitude toward using”), and nine hypotheses have been generated from the connections between these six constructs. Results suggest important practical implications for attitude toward using {ERP} and to develop an understanding about how to improve this attitude in hospitals.
关键词：Information and communication technology; Technological change; Technological innovation; Employee participation; Health; Tecnologías de la información y comunicación; Cambio tecnológico; Innovación tecnológica; Participación de los empleados; Servicios sanitarios
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