摘要：Process management means, that the employees are not responsible for realizationof particular functions, but for achieving the specified results of this actions. In theliterature, you can find the examples of using the process approach at companies. Manyfirms have already identified the processes and are trying to manage them. That’s why, itis necessary to use the tool, which can enable the measurement and assessment of theseprocesses. In the article, the author show the proposal of measurement the process andoperating effectiveness.
