期刊名称：Electronic Journal of Information Systems Evaluation
电子版ISSN：1566-6379
出版年度：2005
卷号：8
期号：2
页码：107-114
出版社：Academic Conferences Limited
摘要：For nonprofit organizations (NPO's), ICT is crucial to fulfil their social objectives. However, it is rare that ICT investments have monetary returns; ICT also has indirect impact on the social activity of NPO's. So it is very difficult for them both to decide about ICT investments and to evaluate their contribution to performance. NPO's should therefore define an appropriate evaluation framework, to understand if, where, what and how much to invest in ICT, to better achieve their mission. The evaluation framework described in this paper is based on the peculiar characteristics of nonprofit organizations, on the multidimensional evaluation criteria and on the balanced scorecard, adapted to the specific nature of nonprofit activities.
