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  • 标题:La consultoría en España: ¿Consulta o inculcación de principios?
  • 本地全文:下载
  • 作者:Frederic Marimon Viadiu ; Martí Casadesús Fa ; Iñaki Heras Saizarbitoria
  • 期刊名称:Universia Business Review
  • 印刷版ISSN:1698-5117
  • 出版年度:2006
  • 卷号:1
  • 期号:9
  • 出版社:Universia Business Review
  • 摘要:The ISO 9000:2000 standard provides eight quality management principles. They may be used by senior managers as a framework to guide their organizations towards improved performance. The article analyzes the way the specialized consultants in implementing the norm enable their costumers to assume the principles. It has been found that the better a consultant transmits the spirit of the norm, the better for himself and for their clients as well. In fact, the consultancy will get a higher recommendation degree, and the organization will get more benefits.
  • 其他摘要:The ISO 9000:2000 standard provides eight quality management principles. They may be used by senior managers as a framework to guide their organizations towards improved performance. The article analyzes the way the specialized consultants in implementing the norm enable their costumers to assume the principles. It has been found that the better a consultant transmits the spirit of the norm, the better for himself and for their clients as well. In fact, the consultancy will get a higher recommendation degree, and the organization will get more benefits.
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