出版社：Asociatia Generala a Economistilor din Romania - AGER
摘要：The conflict has always been present among people. It arises at the level of human relationships and has a specific form of expression, according to its evolutionary stage. Because of the fact that people are part of an organization, they bring the conflict with themselves. Any attempt of efficiently managing an organization without taking into account the fact that organizational conflicts are inevitable are bound to failure. In order to successfully handle conflicting situations, old habits and empirical pieces of knowledge are no longer sufficient. We therefore witness the birth of new theoretical concepts and innovative practices, as well as the coming into being of different strategies and approaches re garding conflict management which are based on a set of clear ideas that we will develop in the following article.
