出版社：University of Craiova, Faculty of Economics and Business Administration
摘要：Human resources are the most important component of quality management. The total management quality has as an organizational philosophy the Japanese concept of “Kaizen” meaning the continuos improvement. In order to promote the improvement in quality it is necessary to have a general view, requiring understanding skill from managers, team spirit, understanding of change and its implementation in organization, that is continuos leadership.
