期刊名称：Journal of Knowledge Management, Economics and Information Technology
印刷版ISSN：2069-5934
出版年度：2011
卷号：1
期号：2
出版社：ScientificPapers.org
摘要：Achieving fundamental management in public organizations involved in the public office holders and posts of leadership and execution in this area adds responsibility in managing all types of resources available to the public sector, namely human resources, information, material and financial. The main aim of the management process is to focus human efforts to coordinate joint work. An important role in this process, is upgrading the quality of organizational management and delivery of public services, improving public services through the implementation of innovative tools, leading to government-oriented processes and results-oriented public service.
关键词：public service quality; modernization of organizational management; results-oriented public service; computer applications
