期刊名称：Interdisciplinary Description of Complex Systems - scientific journal
印刷版ISSN：1334-4676
出版年度：2015
卷号：13
期号：3
页码：472-478
出版社：Croatian Interdisciplinary Society Provider Homepage: http://indecs.eu
摘要：Optimal functioning of a market oriented company, in particular the service providing company, is an important example of optimisation of actions within the context of complex environment. In this article we discuss the prospective approach to represent reliably the quality dynamics of such a company, in order to contribute to possible future its quality management. The agent-based modelling is extracted, among the set of modelling methods, to serve as a frame for representing the generic service providing company and to analyse its dynamics with emphasis on extracting the quality dynamics.
关键词：agent based modelling; service providing company; simulation modelling
