期刊名称：Finante - provocarile viitorului (Finance - Challenges of the Future)
印刷版ISSN：1583-3712
出版年度：2009
卷号：1
期号：9
页码：140-144
出版社：University of Craiova, Faculty of Economics and Business Administration
摘要：The marketing contributes to the conquest and sell of products and services to clients. Besides these actions, the development of banks is greatly based on their capacity to keep their clients and to create a favorable image for the future objects by means of verbal communication. We often hear that “if a client is satisfied he speaks about his satisfaction to three or four of his friends, but when he is not satisfied he shares this with more than twelve people”. Around us, the advice coming from the people close to us – especially the family – contributes to the selection of group “leaders”. Their influence is increasing. Taking into consideration the rate of market satiation in Europe, for this profession as banker, but also the low rate related to the renewal of clients according to demographic transformations, it is useless to insist over the importance of quality. Searching for a position in accordance with the principles of durable development and of an equitable trade, often offers an image highly wanted by the actors in their media. In addition, it allows to build a significant wall, if one day they are exposed to the occurrence of high risks.
关键词：banks; banking marketing; verbal communication
