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文章基本信息

  • 标题:The Effect of a Manager’s Emotional Intelligence on Employees’ Work Outcomes in the Insurance Industry in Jordan
  • 本地全文:下载
  • 作者:Taghrid Suifan ; Ayman Abdallah ; Rateb Sweis
  • 期刊名称:International Business Research
  • 印刷版ISSN:1913-9004
  • 电子版ISSN:1913-9012
  • 出版年度:2015
  • 卷号:8
  • 期号:9
  • 页码:67
  • DOI:10.5539/ibr.v8n9p67
  • 出版社:Canadian Center of Science and Education
  • 摘要:

    This study investigates the effect of emotional intelligence on employees’ work outcomes of job satisfaction, organizational commitment, and customer service behavior in Jordan. Emotional intelligence was measured using Emotional Competence Inventory (ECI) model. Data were collected from 193 respondents in the insurance industry. Linear regressions were used to test the hypothesized effects. The results indicate that all emotional intelligence dimensions of self-awareness, self-management, social awareness, and relationship management positively and significantly affect all employees’ work outcomes. Additionally, the results show that emotional intelligence overall scale positively and significantly affects employees’ work outcomes.

     

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