文章基本信息

标题：A Modular approach to Customer Satisfaction in Relation to Service Quality
作者：Chaminda Jayasundara
期刊名称：Journal of the University Librarians Association of Sri Lanka
印刷版ISSN：1391-4081
出版年度：2011
卷号：15
期号：1
DOI：10.4038/jula.v15i1.3188
语种：English
出版社：University Librarians Association of Sri Lanka
摘要：JULA provides a forum for the publication of research and developments done by university library professionals and opens the doorways to explore the current topics related specifically to university library profession. Full text articles available.
关键词：Customer satisfaction; User satisfaction; Service quality; User services; Library marketing; User modelling