首页    期刊浏览 2024年09月21日 星期六
登录注册

文章基本信息

  • 标题:MODELLING CUSTOMER ATTRACTION PREDICTION IN CUSTOMER RELATION MANAGEMENT USING DECISION TREE: A DATA MINING APPROACH
  • 本地全文:下载
  • 作者:KAZEMI ABOLFAZL ; BABAEI MOHAMMAD ESMAEIL
  • 期刊名称:JOURNAL OF OPTIMIZATION IN INDUSTRIAL ENGINEERING (JOURNAL OF INDUSTRIAL ENGINEERING)
  • 印刷版ISSN:2251-9904
  • 出版年度:2011
  • 卷号:5
  • 期号:3
  • 页码:37-45
  • 语种:English
  • 出版社:ISLAMIC AZAD UNIVERSITY, QAZVIN BRANCH
  • 摘要:

    In Today’s quality- based competitive world, known as knowledge age, customer attraction is of ultimate importance. In respect to the slogan “customer is always right”, customer relation management is the core of an organizational strategy playing an important role in four aspects of customer identification, customer attraction, customer retaining, and customer satisfaction. Commercial organizations have perceived increased value of customers through analysis of customers’ life cycle. Data storing and data mining tools along with other customer relation management methods have provided new opportunities for the business. This paper tries to help organizations determine the criteria needed for the identification of potential customers in the competitive environment of their business by employing data mining in practice. It also provides a mechanism for the identification of potential customers liable to becoming real customers. Using Decision Tree tool, the main criteria are identified and their importance are determine din this paper and then assuming that each main criterion consists of several sub-criteria, their importance in turning potential customers into real ones is in turn determined. By utilizing the identified criteria and sub- criteria, organizations are able to drive selling processes in each attendance in a direction which results in attendants’ (future customers) purchase.

  • 关键词:DATA MINING (DM); DECISION TREE (DT); CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
国家哲学社会科学文献中心版权所有