期刊名称：Journal of Emerging Trends in Computing and Information Sciences
电子版ISSN：2079-8407
出版年度：2014
卷号：5
期号：4
页码：352-357
出版社：ARPN Publishers
摘要：The rapid development of information and communication technologies has resulted in the wider availability of the latest technologies at very affordable costs. These resources can be found in most public offices indicating some form of automation. However, according to research carried out in one of the public universities in Kenya, the acquisition of these resources has not translated into business process automation. The study revealed that most of the employees used the resources for their own benefit and not the organization. Viable interventions are recommended to ensure that these resources added value to the institutions.
关键词：Business process; process automation; ICT resource deployment
