期刊名称：Journal of Emerging Trends in Computing and Information Sciences
电子版ISSN：2079-8407
出版年度：2013
卷号：3
期号：12
页码：1614-1621
出版社：ARPN Publishers
摘要：Quality like beauty is a subjective term that lies in the “eyes of the beholder”. Thus the concept of Data Quality is also mostly intuitive: it depends on the user of the data. The perception of employees about the quality of the data used in their organizations plays a critical role in determining the level of attention given to organizational information. The perception may impact negatively on the level of IT investment needed to build and maintain information systems which are critical in national and organizational governance. Four data quality dimensions namely accuracy, completeness, consistency and timeliness may be measured for any organizational data. A data quality survey could at best reveal the level of usefulness of the data to an employee in his job or to an organization in its operations. In this study, a survey was conducted among employees about the perceived quality of their data based on the four mentioned dimensions of data quality and the data quality initiatives that have been put in place. In the results an average of 66% of the respondents expressed their satisfaction on the data they were collecting, consuming or had in their custody. An even lower percentage of 53% said their organization had adopted some form of data quality management. The results also suggested that the issue of data quality has not been given enough attention by organizations whereas the consumers, custodians and collectors of the information report that there were between 25% to 40% deficiencies in quality of data used in their jobs. A general recommendation was the implementation of data quality initiatives and provision of mechanisms for obtaining feedback from employees on unsatisfactory data items in the workplace.
关键词：Data; quality; perception; quality monitoring; quality initiative; IT investment; e-business.
