出版社：Servicio de Publicaciones de la Universidad Complutense
摘要：The prospect of people served has only begun to be seen from recently in Social Services. This paper takes a small step in that direction by exposing the approach, analysis and results of a representative interview about the perceived quality of at the centers of the four areas that make up these community services in Avilés (Asturias). Ratings have been eloquently good to be perceived quality around nine out of ten. You need to place these results in the context of social services, when inequality, the severance of ties and/or social exclusion have demolished social reference plugs and i am just resorting to them; but immediately is also important, as a starting point, weigh the importance of that satisfaction with professionals, services and benefits as this means that minimum standards are maintained to start deepen proceedings with more inclusive efficacy which should be assessed with methods and different categories to display here.
其他摘要：The prospect of people served has only begun to be seen from recently in Social Services. This paper takes a small step in that direction by exposing the approach, analysis and results of a representative interview about the perceived quality of at the centers of the four areas that make up these community services in Avilés (Asturias). Ratings have been eloquently good to be perceived quality around nine out of ten. You need to place these results in the context of social services, when inequality, the severance of ties and/or social exclusion have demolished social reference plugs and i am just resorting to them; but immediately is also important, as a starting point, weigh the importance of that satisfaction with professionals, services and benefits as this means that minimum standards are maintained to start deepen proceedings with more inclusive efficacy which should be assessed with methods and different categories to display here.
关键词：Servicios Sociales de inclusión;calidad percibida;necesidades sociales;participación social;cuestionario SERVQUAL.
其他关键词：inclusion Social Services;perceived quality;social need;social participation;SERVQUAL questionnaire.
