标题：xe " Early Childhood Education in South African Townshi" A Review of the Implementation of Public Service Reforms by Zimbabwe Revenue Authority (2011)
摘要：Sinc e 198 0, the Z imba bwe an governme nt ha s instituted sever al mea su res which w ere me ant to improve public se rvice delive ry in the country. De spite the treme ndous e ffor t a nd re sou rce s a lloca te d to the reforms, some public sectors in Zimbabwe a re still u nde r performing. This study focused on the exper ie nc es of Zimba bwe Revenu e Au thor ity (Z IMRA ) in the implementa tion of per forma nce mana geme nt (PM) and public fina nce ma nagement (PFM) reforms. T he pa pe r is based on four UN DP principles of good gove rnance; nam ely partic ipation a nd involvement, efficie ncy and e ffectiveness, responsivene ss, a nd acc ou ntability a nd transpa rency. 400 people participa ted in the study. The ma in instruments for data collection were semi-structured questionna ires and interviews. The study concludes that there is still room for the ZIMRA to improve from its current opera tional levels.
关键词：Public Service Delivery. ZIMRA. Performa nce Management. Public Finance. Mana gement. Zimbabwe
