出版社：International Association for Computer Information Systems
摘要：The critical factors in the onward and upward phase that maximize the value o the enterprise resource planning(ERP) system from the user’s point of view remain unidentified. A recent study of a public sector organization in thestate of Colorado showed that the users’ perspectives regarding the benefits of an ERP system are unrecognized, aswell as how the users of the ERP system view the ERP benefits post-implementation. The purpose of this study is todetermine the factors that maximize the value of the implemented ERP system in the onward and upward phase postimplementationfrom the user’s point of view (ERP user value), and how these factors affect the ERP userproductivity, effectiveness, and internal efficiency which are major issues for management. A proposed conceptualstructural model, based on the Technology-Organization-Environment (TOE) framework, is presented. It is positedthat the conceptual model can be used to predict the post-implementation factors from the ERP user’s point of viewand measure their impact on the overall ERP benefits for the organization. The research question, hypotheses, andcurrent state of research are presented and discussed.
