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文章基本信息

  • 标题:Improving Customer Satisfaction through Smart Shopping: A Prototype
  • 本地全文:下载
  • 作者:Dan Michael A. Cortez ; Charito M. Molina ; Khatalyn E. Mata
  • 期刊名称:International Journal of Computer Science and Information Technologies
  • 电子版ISSN:0975-9646
  • 出版年度:2015
  • 卷号:6
  • 期号:2
  • 页码:1141-1152
  • 出版社:TechScience Publications
  • 摘要:This paper aims to form an application for providers in able to analyze the buying habits of their customers. At the same time, in able to provide a usable and time able information of the products/items for the customer so that they will be satisfied in their shopping. Moreover, the following problems will be solved once the application is formed, (1) How can providers analyze the buying pattern/ behavior of a specific customer? (2) How can provider be able to send an up to date information to the customer?, (3) The system has to be tested based from the timeliness and its usability
  • 关键词:Customer Satisfaction; Near Field Communication;(NFC; Smart Phones
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