摘要：Today, the managers of higher education institutions (HEIs) find themselves under scrutiny from their stakeholders in highly competitive environments. In these settings, experienced managers strive constantly to identify and implement practices that will ensure maximum outcomes derive from the consumption of institutional resources. Part of this process requires managers to sift through an expansive array data in their daily decision- making. In addition, meeting the expectations of their principal stakeholders is a strong motivation for managers to perform. However, since the mid-2000s, international ranking agencies like Times Higher Education/Thompson Reuters (THES) (Baty, 2009), the Academic Ranking of World Universities by Shanghai Jiao Tong University (SJTU) and the QS World University Rankings. (QS Quacquarelli Symonds Limited) have increasingly influenced decision-making in higher education (HE) at many levels
关键词：university rankings; quality ; outcomes; higher education; ; Shanghai Jiao Tong; Times ; Higher Education university ; rankings
