期刊名称：PASOS. Revista de Turismo y Patrimonio Cultural
印刷版ISSN：1695-7121
出版年度：2011
卷号：9
期号：4
页码：543-557
语种：English
出版社：Universidad de La Laguna
摘要：The value of this paper lies in the fact that it provides a comparative analysis between ISO 9000:2000 standards and the Costa Rica CST sustainability standard. It aims to obtain differences and similarities between both certifi cation systems from this comparison and to analyze how they contribute to business management and sustainability. The analysis highlights which organizational changes a company must develop in order to achieve effi ciency and ensure customer satisfaction.
其他摘要：The value of this paper lies in the fact that it provides a comparative analysis between ISO 9000:2000 standards and the Costa Rica CST sustainability standard. It aims to obtain differences and similarities between both certifi cation systems from this comparison and to analyze how they contribute to business management and sustainability. The analysis highlights which organizational changes a company must develop in order to achieve effi ciency and ensure customer satisfaction.
关键词：Sustainable tourism; Tourism certifi cation; Quality certifi cation; Case study
其他关键词：Sustainable tourism; Tourism certifi cation; Quality certifi cation; Case study
