出版社：Institut für Arbeitsmarkt- und Berufsforschung
摘要：The Vocational and Career Psychology Service (BPS) of the German National Employment Agency has developed four new services for competence assessment. They can be used by job placement officers and case workers to better identify soft skills of their customers and use the results for job search and targeted integration measures. The four services differ in the competencies they assess and in their mode of operation. After nationwide implementation of the services had been completed in 2012, a large evaluation project was commissioned in 2013. The qualitative evaluation project whose results are presented in this report is an integral part of this evaluation. The main research question focuses on the effects that these new services have on the further processes of integration and job search. Other, related research questions focus on the constellations, in which the services are used, the communication about their use between job placement officers or case workers and customers and the use of the results of competence assessment for decision making and further support of customers. Central to this project have been qualitative interviews with job placement officers, case workers and customers in six regions or cities. In each region or city, job placement officers and case workers as well as customers of both jurisdictions of the social code (SGB II and SGB III) have been interviewed. The most important result is that the competence assessment services can have a positive effect on the further job search and integration processes, if they are embedded in a generally strength-oriented approach. Positive effects are strongest if the communication process between job placement officers/case workers and customers was already constructive and solution-oriented, and if the reasons for using a competence assessment are made transparent to the customer. Even if these conditions are met, however, the services are considered to be helpful only in specific constellations. In most cases, the positive effect consists in better knowledge of the soft skills of customers, which helps making better decisions about the aims in the job search and integration process, choosing appropriate qualification measures and analysing various other problems arising in the integration process. However, it could also be shown that the services cannot implement strength-orientation in job search and integration processes on their own. If the whole process is not oriented towards supporting and using interdisciplinary competences, the services are rarely used and/or their results are often not used productively.
