摘要：Ireceived a sage piece of advice early inmy law librarianship career that stillrings true today: anytime someonethanks you for being helpful, neverrespond with “no problem.” The phrasemight sound easygoing, but it’s aconversational dead-end—implying,perhaps, that the request could have beena burden. Better to receive appreciationwith “you’re welcome” or “I’m so gladI could be helpful.”
