期刊名称：International Review of Management and Business Research
印刷版ISSN：2307-5953
电子版ISSN：2306-9007
出版年度：2013
卷号：2
期号：2Part 2
页码：429-441
出版社：Academy of IRMBR
摘要：The purpose of this research is to measure the performance of the employees who work in the service facilities. With a survey, 500 qualified observations from the universe of 20 000 was conducted. Statistical analyses techniques were used. Salary, employee relationship, job satisfaction, promotion and title haven?t impact on employee performance. It has determined that institutional belonging and motivation have an impact on employee performance. According to this, one unit change in institutional belonging and motivation gives rise to 0.556 unit rise in employee performance. Budget hasn?t impact a statistically on employee performance. Administration has a statistically impact on employee performance. On the one hand, one unit change in administrative view gives rise to 0.140 unit rise in employee performance. Physical working environment has an impact on employee performance. On the other hand, one unit change in physical working environment gives rise to 0.158 unit fall in employee performance. This study is limited to one state bank under investigation; therefore further research needs to be extended to other private and state banks. Executives could use the results of the research to resolve practical dilemmas by giving priority to the areas of measuring performance of the employees who work in the service facilities. While the paper shows salary, employee relationship, job satisfaction, promotion and title haven?t impact on employee performance but institutional belonging and motivation have an impact on employee performance
关键词：Performance; Measurement of Performance; Service Management.
