期刊名称：International Review of Management and Business Research
印刷版ISSN：2307-5953
电子版ISSN：2306-9007
出版年度：2014
卷号：3
期号：2Part 1
页码：723-739
出版社：Academy of IRMBR
摘要：The study reveals the influence of change management (hard and soft systems) on operational excellence in Electrical and Electronics (E&E) Industry. The hard systems consist of technology, structure, and strategy, and soft systems include leadership, human resource, and culture. A survey of a sample of Malaysias manufacturing leading sector, E&E industry was conducted. Among the key findings, there was a positive relationship between organic structure, operations strategy, transformational leadership style and human resource practices on achievement of operational excellence. The results showed that organic structure and operations strategy have effect on the achievement of operational excellence. Conversely, the manufacturing technology has not effect on operational excellence of Malaysian E&E manufacturing companies in which the hypotheses was not supported. Similarly, transformational leadership style and human resource practices were found to have an effect on the achievement of operational excellence for Malaysian E&E manufacturing companies. In contrast, the analysis showed that involvement cultural trait has no significant relationship with operational excellence, therefore, hypotheses was not supported.The implications of the findings promote better understanding of the operational excellence in E&E industry. In addition, the application of various factors in the area managing change, henceforth, adds value to both change management and operational management domains. The originality in terms of the model reflects a growing interest in extending operational management paradigms to emerging in developing country context.
关键词：Operational management; Operational excellence; Change management; Electrical and Electronics; Malaysia.
