摘要：This study focuses on the approach of the new technologies applied to training in the organizational context . As objectives we intend to analyze the importance and effectiveness of b-learning training as a tool for workers’ development in the Citizen Shops, and realize how the new information and communication technologies can be a dominant tool in the continuous training of workers. The method used was the case study – Agency for Administrative Modernisation – in order to verify the impact, between 2008 and 2012, of the training and learning process on the organization and on the individuals. For the collection of information appealed to the semi-structured interview (head of training , trainer, trainees). The results suggest that the implementation of the b-learning training methodology had a positive impact on the learning process and on the performance of the training groups, allowing the organization to support the creation of a training department to respond effectively to its needs.
