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  • 标题:BANKING CUSTOMERS’ ACCEPTANCE TOWARDS INTERNET BANKING SERVICES IN ISLAMIC BANKING INSTITUTIONS: An Overview
  • 本地全文:下载
  • 作者:Noorul Huda Zakaria ; Norhamimah Rani
  • 期刊名称:Business and Management Review
  • 印刷版ISSN:2047-0398
  • 电子版ISSN:2047-0398
  • 出版年度:2015
  • 卷号:5
  • 期号:1
  • 页码:08-20
  • 出版社:Global Research Society
  • 摘要:In adapting today’s technologies, internet plays as one of the most central medium in communication to conduct our daily routine. People nowadays depend more on internet since it offers easy and low-cost medium for vast length of information. Internet helps us in a lot of ways by making our things easier and handy. It allows a greater ease in disseminating the information and in conducting our daily task smoothly. Thus, the existence of internet banking service by all banks around the world has successfully captured the attention of banking customers since it allows them to ease the transaction of money, paying bills and operating online business activities. These days, banking customers have become more demanding and selective regarding the banking services offered by the bank, especially by Islamic banking institutions. This paper therefore was conducted to identify and examine the acceptance of banking customers towards internet banking services offered by Islamic banking institutions. Using 152 samples, correlation investigation was conducted in the survey. In ensuring the stability of information generated, cross-sectional data was conducted using self-administered questionnaire. Based on the result, we can conclude that five (5) out of (6) variables (adoption, technology, demographic, attitude religion and knowledge) contribute to the customers’ acceptance towards Islamic internet banking services.
  • 关键词:Internet banking services; adoption; perceived usefulness; technology; demographic; attitude religion and knowledge
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