期刊名称：International Journal of Computer Science and Network
印刷版ISSN：2277-5420
出版年度：2013
卷号：2
期号：6
页码：72-81
出版社：IJCSN publisher
摘要：This study evaluated the level of information andcommunications technologies (ICTs) adoption in theadministration of the National Health Insurance Scheme (NHIS)in Ghana within the context of the Activity Theory. The studyused the mixed methods which involved the survey of 104 staffusing questionnaires and an interview with the Regional ICTCoordinator of the NHIS in Accra. The study revealed that theNHIS’ in the Region did not have an ICT policy of their ownderived from the national ICT policy. Also, the level of adoptionin ICTs was not satisfactory as essential processes in the schemesadministration were still being done manually. ICT usage in theschemes was not adequate and effective. The majority of the staffhad basic-intermediate ICT skills; and trainings in ICTs for staffwere not adequate. The study concluded that even though ICTshold great potential for health insurance scheme administration,these benefits for now remains an illusion in Ghana’s NHISsetup. A policy driven and training led strategies wererecommended
关键词：Health Insurance; Information and Communication;Technology; ICT Administration; Health Administration; ICT;Policy; Ghana
