期刊名称：International Journal of Innovative Research in Computer and Communication Engineering
印刷版ISSN：2320-9798
电子版ISSN：2320-9801
出版年度：2015
卷号：3
期号：1
DOI：10.15680/ijircce.2015.0301014
出版社：S&S Publications
摘要：The demand to extract data ab out e-government users and potential users b y the decision makers is increasing day b y day. They need to kno w more about citizens' attitude, skills, and willingness to use e-government online services to segment citizens into different groups and build the citizens' profiles. Inspired also by the low rate of use of online government services, a tool was constructed and tested to address this gap. The tool is intended to extract the required data from the existing users and potential users o f e-government. It will also determine the key factors with hig hest impact on e-government use and satisfaction, in order to select those elements that sho uld be prioritized for improvement. The possible level of analysis and knowledge gained using this tool will also be shown. The tool focuses on: discovering the gap between interests in e-government (including attitudes, preferences and intentions to use) and actual use of e-government; t he ability to use e-government; user satisfaction with e-government and future e-government developments (motivators and barriers for future use). The too l showed a high reliability score. Moreover, the tool is clear, easy to use and cost effect ive. The results of anal ysed data sho wed that the extracted data was meaningful, current, and accurate. It will help the decision makers to understand the users' abilities and requirements, and improve the online services of e-government.
关键词：e-government; tool; user profile; potential users; online services
