期刊名称：European Journal of Business and Social Sciences
印刷版ISSN：2235-767X
出版年度：2012
卷号：1
期号：2
页码：1-10
出版社：European Society of Business and Social Sciences
摘要：Nowadays education has become the world leading symbol of prestige and higher learning institutions are among the largest service industry in the 21st Century. These institutions are facing multiple tasks not only to maintain and uphold their identities but also to provide quality services which offer golden opportunities not only in attracting applicants either locally or internationally, but provides a continuum of high quality learning that meet learners needs. This survey is conducted among 355 international students’ in Universiti Teknologi Malaysia UTM), to investigate their perception towards the quality of teaching and learning and the services provided by the support staff in this institution of higher learning. A set of questionnaire which has been adopted and translated from Hamidah et al. (2004) has been used as instrument of this study. The result shows that the perception of the international students towards the educational services is at a moderate level.
