期刊名称：European Journal of Business and Social Sciences
印刷版ISSN：2235-767X
出版年度：2015
卷号：4
期号：04
页码：167-175
出版社：European Society of Business and Social Sciences
摘要：Nowadays, information systems are an integral part of every institution, having a positive impact in increasing the customers’ satisfaction. As universities are "student focused", their satisfaction becomes very important for the university. Information systems are an added value and can help universities offer simple and effective different services to their students. These systems enable a simpler communication, enable the staff to be more effective and satisfy students. The purpose of this study is to explain how information systems can be used in managing student relationships in higher education, by analyzing Epoka University, as a case study for this paper.
关键词：high education; information systems; student satisfaction;servqual; Albania
