In September 2010 and February 2011, the Canterbury region was rocked by a series of earthquakes. The success or otherwise, of a recovery from a crisis can be found in the perceptions of stakeholders. Many different stakeholders exist, including different levels of Government, bureaucratic institutions and state institutions, private enterprise, non-governmental organisations and the public. In this article, the public are the focus and their perception of the recovery is collected. An online survey was conducted, and it demonstrates a significant gap between the Government’s perception and the perception of residents of Christchurch. How do publics react when they feel as though they have been marginalised by the authorities charged with the crisis event recovery? The Government’s account of success is not shared by the majority of respondents, who have mobilised politically using social media platforms. There are implications for Governments and authorities that are seen to fail segments of the public in the age of social media, where crisis management and public relations meet and political mobilisation against officials and official bodies takes place.