摘要：The implementation of Information and Communication Technologies (ICT) in enterprises organized as partof a cluster has its own specifications according to the level and type of relations between enterprises inthe cluster. The purpose of this paper is to define determinants for the quality of the ICT implementationin clusters, the research goal being to define and validate the quality models of the implementation of ICTin clusters. Based on the theoretical research of clusters, the quality model for the ICT implementationhas been developed and tested to the influences of the determinants of the implementation of ICT, whichrefer to the level of investments in ICT, quality management, the quality of processes and the level ofthe implementation of the ICT strategy at the level of the quality of the ICT implementation, with theconfirmation of the significance of the stated hypothesis. The results of the research indicate the fact thatthe level of the quality of the ICT implementation could be predicted with a high accuracy, as well as theinfluence of the performances of enterprises and the cluster as a whole
关键词：Information and Communication Technologies; the cluster of enterprises; determinants; quality
