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文章基本信息

  • 标题:The Effects of Utilitarian and Hedonic Values on Young Consumers’ Satisfaction and Behavioral Intentions
  • 本地全文:下载
  • 作者:Umit BASARAN ; Ozan BUYUKYILMAZ
  • 期刊名称:Eurasian Journal of Business and Economics
  • 印刷版ISSN:1694-5948
  • 电子版ISSN:1694-5972
  • 出版年度:2015
  • 期号:16
  • 页码:1-18
  • 语种:English
  • 出版社:International Ataturk Alatoo University
  • 摘要:This study aims to investigate the effects of utilitarian and hedonic values on young consumers’ satisfaction and behavioral intentions in fast-food and fast-casual restaurant sectors comparatively. Also this study investigates which value component (utilitarian or hedonic) is more effective on satisfaction and behavioral intentions. The results show that utilitarian and hedonic values have significant effects on satisfaction and behavioral intentions for both fast-food and fast-casual restaurant sectors. Additionally, satisfaction has an influence on behavioral intentions in fast-food restaurant sector, but does not have a significant effect in fast-casual restaurant sector. Moreover, associations between hedonic value with satisfaction and behavioral intentions are significantly different between fast-food and fast-casual restaurant sectors. On the other hand, associations between utilitarian value with satisfaction and behavioral intentions and association between satisfactions with behavioral intentions are not significantly different between fast-food and fast-casual restaurant sectors
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