摘要：Expert system is the first realization of research in the field of Artificial Intelligence (AI), in the form of a software technology. It addresses the decision-making process with the use of symbols rather than numbers [12]. This paper presents an expert system to troubleshoot and maintain HP Laser Jet printers. An interface is designed for computer users to insert or input their printers’ problems and then provide appropriate and correct solutions to those problems. Updating of knowledge base and view of various printers problems with their solution can also be done from the interface. This system is greatly applicable and useful for computer users that are amateurs in troubleshooting computer peripherals especially printers to ease their works and promote their business.
其他摘要：Expert system is the first realization of research in the field of Artificial Intelligence (AI), in the form of a software technology. It addresses the decision-making process with the use of symbols rather than numbers [12]. This paper presents an expert system to troubleshoot and maintain HP Laser Jet printers. An interface is designed for computer users to insert or input their printers’ problems and then provide appropriate and correct solutions to those problems. Updating of knowledge base and view of various printers problems with their solution can also be done from the interface. This system is greatly applicable and useful for computer users that are amateurs in troubleshooting computer peripherals especially printers to ease their works and promote their business.
