摘要：Business Process Management is deemed as a breakthrough solution for the problems affecting organizations in the current taught economic times. Although BPM is approached extensively in the area of research, one can notice a low level of alignment with regards to how it is being viewed, what it represents. With this article we are stressing on the importance of BPM, placing emphasis on its development while also underlying its impact on organizations and best practices with this regard
关键词：Business process management (BPM); Change management; Process; Reengineering
