期刊名称：IIASS : Innovative Issues and Approaches in Social Sciences
印刷版ISSN：1855-0541
出版年度：2014
DOI：10.12959/issn.1855-0541.IIASS-2014-no2-art09
出版社：CEOs Ltd.
摘要：This paper presents the proposed methodologies for the Six Sigma method and the TQM strategy as well as their application in practice in Macedonia. Although the philosophy of the total quality management (TQM) is deeply involved in many industries and business areas of European and other countries it is insufficiently known and present in our country and other developing countries. The same applies to the Six Sigma approach of reducing the dispersion of a process and it is present in a small fraction in Macedonian companies. The results of the implementation have shown that the application of the Six Sigma approach does not refer to the number of defects per million opportunities but to the systematic and systemic lowering of the dispersion process. The operation and effect of the implementation of the six sigma method engages experts that receive a salary depending on the success of the Six Sigma program. On other hand the results of the application of the TQM methodology within the Macedonian companies will depend on the commitment of all employees and their motivation
关键词：TQM strategy; Six Sigma method; methodology; motivation
