期刊名称：Journal of Applied Economics and Business Research
电子版ISSN：1927-033X
出版年度：2015
卷号：5
期号：2
页码：97-111
出版社：Journal of Applied Economics and Business Research
摘要：In a developing economy, with varying challenges, the need to adopt effective and efficient performance management and measurement systems is essential for growth, sustainability, and improvement in products, services and internal processes. Within the public sector, such a system will enhance the use of scarce public resources, ensure accountability, assure the public of operational transparency, and become a benchmark for other organizations. The entity under study, a statutory public sector organization, operates in a volatile economic environment due to its prima ry commodity, cocoa. Our research identified that The Entity (name anonymized) primarily used financial performance management and measurement systems and only nominally employed non - financial measures of performance. It is noted that organizations operating with a view of delivering only monetary value for its stakeholders, only by using financial measurements, cannot maintain long range sustainability. The researchers recommend a comprehensive and integrated performance management system, combining the Balanced Scorecard (BSC) and the Performance Management for Turbulent Environment (PM4TE) approaches. A pilot testing of the new design is being done and preliminary results are reported in this p aper.
关键词：Performance Management; Measurement; Turbulence; Financial; Non -Financial; Key Performance ; Indicators; Balanced Scorecard; Public Sector
