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  • 标题:Satisfaction & Brand Loyalty towards Bath Soaps: A Study of Consumers in Chennai
  • 本地全文:下载
  • 作者:S. Dhanalakshmi ; Dr. M. Ganesan
  • 期刊名称:International Journal of Innovative Research in Science, Engineering and Technology
  • 印刷版ISSN:2347-6710
  • 电子版ISSN:2319-8753
  • 出版年度:2015
  • 卷号:4
  • 期号:1
  • 页码:19044
  • DOI:10.15680/IJIRSET.2015.0401082
  • 出版社:S&S Publications
  • 摘要:The selling situation in India has undergone huge change since 1991 owing to the financial change. Postliberalization,competition intense in each line of business and market that forced brands to redefine their norms ofexistence all told industries. Within the FMCG business, particularly in bath soap sector there has been severecompetition among the MNCs, national and native players. The rest room soaps may be divided intofour worth segments: Popular, economy, premium, and carbolic soaps. At an equivalent time, penetration level ofbath soaps in urban areas is extremely high, however per capita consumption levels stay low. During this situation, it'simportant for marketers to grasp the buyer behaviour with regard to bath soaps, which can be terribly helpful inadopting appropriate ways. This analysis paper tries to research the whole loyalty, satisfaction, awareness,and change behaviour of shoppers relating to soaps. It also examines the factors controlling brand choices.
  • 关键词:Customer Satisfaction; FMCG; Product attributes; Bath Soaps; Brand Loyalty.
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