期刊名称：International Journal of Computer and Information Technology
印刷版ISSN：2279-0764
出版年度：2013
卷号：2
期号：5
页码：1016
出版社：International Journal of Computer and Information Technology
摘要：Company X is a manufacturing company that assembles four wheeled vehicles in Indonesia. The company uses technical document as an instruction tool for parts modification. The document is sent from the principal company abroad to Company X and will firstly receive by Engineering Division and flow through the other divisions in the company. The distribution of the technical document will be end in the suppliers which must be involved in the process since they must supply the parts to the company. A preliminary study has been conducted and the results showed that the actual lead time of technical document information flow is 51 days which longer than the ideal lead time (11 days) set by management. The root causes of the problem are there no common data which can be used by all divisions and lack of control over the administrative process. We recommend the company to build an integrated technical document control system so the technical document distribution process will be better and receive by suppliers on time. Based on the recommendation, it is necessary to shift the process from manual business process to integrated business process. The aim of this research is to propose an integrated distribution system of technical document in Company X using Business Process Reengineering (BPR) Best Practices. First, we mapped the existing business process of each divisions using flow diagram. Then we reengineer the business process using BPR Best Practices. Next, a simulation model is built based on the new business process to determine the distribution lead time. In the Final step, we evaluate the proposed business process using SWOT-AHP. Based on the simulation, it is found that the proposed business process can reduce the distribution lead time by 99.94%
关键词：Business Process Reengineering; SWOT-AHP; ; technical document; distribution system; lead time; Best Practices
