期刊名称：International Journal of Economic Development Research and Investment
印刷版ISSN：2141-6729
出版年度：2012
卷号：3
期号：1
出版社：International Centre for Integrated Development Research
摘要：Virtual Banking is a new phenomenon emerging in the Zimbabwean banking sector. It has assisted in offering low cost and convenient banking solutions to the traditionally unbanked lower end of the market through the use of internet technology and Information Communication Technologies (ICTs). The rivalry among players in the financial services sector has given birth to such innovative banking solutions. Literature revealed that Virtual Banking has many benefits compared to branch banking. The research used random sampling focusing on commercial banks customers and employees across the banking sector. Primary data were collected using questionnaire for this descriptive research. The study revealed that education, age and income play an important role in Virtual banking adoption by customers. It recommended that the banking sector should fully recapitalize itself, acquire the latest Information and Communication Technology and partner with key stakeholders to form formidable business ecosystems.
关键词：Virtual Banking; Banking sector; Internet Technology
