期刊名称：International Journal of Computer Science and Information Technologies
电子版ISSN：0975-9646
出版年度：2016
卷号：7
期号：1
页码：402-406
出版社：TechScience Publications
摘要：Reporting street or any civic problems has nolonger been an easy process for the citizens. They have toundergo a long procedure and formalities to report suchproblems like street damages, street cleaning, potholes,garbage bin overflowing, light post damages etc. or in shorteverything that comes under the surveillance of municipality.There is still no guarantee that the reported grievances wouldbe addressed by the concerned authority. That is why most ofthe time complaints go unheard, unanswered and unresolvedusually because the company is too large to worry about onelittle complaint from a single person.To facilitate this complaining procedure, we are going toimplement an online web application that lets citizens reportproblems with infrastructure in their city to relevantauthority. So whenever people come across any defects incity`s infrastructure, transportation, environment cleanlinessor any daily life disturbances, they can share, discuss and getresolved the problems by concerned authority by means ofthis online web portal. The complaint is registered via amobile application. The Global Positioning System (GPS)sensor presents in smart mobile devices will determine theexact location of problematic zone and camera can be used totake the snap of problematic zone as a visual proof. Thesystem then generates a form consisting of all data entered byuser along with the location and visual proof and send that tothe central server notifying the concerned authority.
