期刊名称：Studia Universitatis Moldaviae: Stiinte Exacte si Economice
印刷版ISSN：1857-2073
电子版ISSN：2345-1033
出版年度：2010
期号：9(39)
页码：100-105
出版社：Moldova State University
摘要：The quality of goods and services has always been a societal concern. The importance of quality was extendedbeyond physical products, to include services and information; and extended its reach into new arenas such as healthcare, education, or government. Organizations recognized the importance of focusing all of their activities on the customerand their requirements. New dimension of quality are performance, competence, conformity, special characteristics anddesign.
