期刊名称：International Journal of Social Science and Management
电子版ISSN：2383-0239
出版年度：2014
卷号：1
期号：1
页码：15-26
语种：English
出版社：Scientific Academia of Social Sciences
摘要：Quality management systems especially ISO 9000 has gained great importance in today business with the purpose of offering higher value to the stakeholders. This retrospective study analyzed productivity records of the Barez Industrial Group consisted of eleven companies in Iran, from 1994 to 2001 by the means of Statistical Package for Social Scientists (SPSS 15). One-Sample Kolmogorov-Smirnov Test was used for data normality. The non-parametric 2-related samples Wilcoxon Test was performed. The results show that the implication of ISO 9000 series did not have any significant impact on productivity. The findings of this study show that if quality management systems are considered as a tool for achieving excellence and not as a goal, they can give maximum efficiency and effectiveness; otherwise they would give low or even negative efficiency and effectiveness. This study is based on real achievements not respondents' perceptions. This study will be useful for all sectors of business.
