期刊名称：Vojnotehnicki glasnik / Military Technical Courier
印刷版ISSN：0042-8469
电子版ISSN：2217-4753
出版年度：2012
卷号：60
期号：1
页码：99-114
语种：
出版社：Ministry of defence of the Republic of Serbia: University of defence in Belgrade
摘要：Crises caused by human or system errors vary in intensity and duration, and may cause adverse changes in the functioning of an organization. The prevention as well as a good response to incidents and fast reaction to the crisis when it escalates are essential. Therefore, all decisions during the crisis must be precise and concise, and the reaction of the information and communication systems as well as that of personnel must be adequate. The agent technology described in this paper is used to model the education agent for establishing, maintaining and upgrading IT systems, as well as for the staff training. The education agent consists of an indicator of changes in the environment (status indication agent) and a management system (management agent) for the reaction to crises. Through an illustrative example of the VORG organization, the functions of these agents are described.
